SHIPPING POLICY

SHIPPING TIME

We can create your bobblehead for you in less than 10 business days. In most cases, we will require additional time for the creation of additional identical copies, especially if ordered in large numbers.

Normally the standard shipping time is 10-15 business days. 

Please notice: Processing time and logistic speed will slow down during the Holiday season.

SHIPPING COST

***US Orders: Standard Shipping (1 - 2 weeks after processing time)

  • 5.99$ for order price over 0$ and under 65.95$
  • 8.99$ for order price over 65.96$ and under 131.99$
  • 1.99$ for order price over 132.00$

**International Orders: Standard Shipping (1 - 2 weeks after processing time)

  • 7.99$ for order price over 0$ and under 65.95$
  • 10.99$ for order price over 65.96$ and under 131.99$
  • 13.99$ for order price over 132.00$

    You can view the shipping rates on our website “happyfamilybobble.com.” when you click on the checkout and select the country you want to ship to, you are able to automatically estimate shipping fee.

    TRACK YOUR ORDER

    You can check your tracking information at our Trạck Your Order page. 

    ***Your tracking number doesn't work or update for a long time? 

    For most of the countries (beside US), tracking information will be only updated after the package arriving at the airport of destination country. 

    Don't worry, your package is still within the carrier network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories, so your tracking number still doesn't update. 

    SHIPPING PROBLEM

    If it is over your estimated arrival date, please contact us, and we can take care of this for you. 

    You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 60 days from the date of your order (for international orders).

    Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.

    The happyfamilybobble.com DOES NOT take responsibility for possible fees.

    TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT

    Following these instructions enables you to get your package as quickly as possible if it's around.

    1. Verify the shipping address
      • Check the shipping address in your order confirmation email/ shipping confirmation email
    2. Look for a notice of attempted delivery
    3. Look around the delivery location
      • Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
    4. See if someone else accepted delivery
      • Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
    5. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it 'delivered'.
    6. Wait 36 hours—packages can show as delivered while still in transit.
    7. If your order is 7 days passed the expected delivery date but still don't have any information, then please contact us for a replacement.

    If a package falls into this category, Happyfamilybobble reserves the right to send a replacement.

    WRONG SHIPPING ADDRESS PROVIDED

    To prevent all the problem with the delivery, please make sure to check carefully your shipping address before confirming your order. You can use USPS ADDRESS VALIDATION TOOL to check if your address is confirm or not. 

    1/ Changing address before the order ship out

    If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. 

    2/ Changing address after the order ship out

    Once the items leave our warehouse, we can't guarantee that we can change the shipping address/ find your package, but we'll do everything we can. Please co-opertate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and redelivered to your correct address.

    Refunds are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

    3/ Provide wrong shipping address and the tracking status show "RETURN TO ORIGINAL SENDER"

    If the tracking information shows that the parcel has been return to the sender (wrong shipping address, fail delivery because receiver not at home/ not pick up order in time...), we reserve the right to send a replacement. Refund are not accept in these case.

     

      RETURN PROBLEM

      All of our bobbleheads are handmade and customizable for your order, we do not accept return. If you have any problem with the item you purchased, please let us know at support@happyfamilybobble.com and let our support team do our best to assist you.